Version 1.0
These Product-Specific Booking Conditions supplement the General Terms & Conditions.
Where a Product-Specific Booking Condition conflicts with the General Terms, the Product-Specific Booking Condition shall prevail for that product only.
SECTION A
PACKAGE HOLIDAYS
Definition
A Package Holiday consists of a combination of at least two travel services sold as a single package in accordance with applicable package travel legislation.
Examples include:
Flights + Hotel
Hotel + Transfers
Hotel + Excursions
Festival + Hotel
Festival + Flights + Hotel
Multi-day Tours
Deposit
Standard Deposit:
30% of the total package price
Unless otherwise specified.
Balance
The remaining balance shall normally be paid 40 days before departure.
Included Services
The Booking Confirmation specifies exactly what is included.
Examples:
Accommodation
Airport Transfers
Tours
Local Guides
Meals
Event Tickets
Cancellation
As specified in Annex B unless different conditions are stated.
SECTION B
HOTELS
Accommodation Only
Hotel-only bookings are subject to the hotel's own cancellation conditions.
Possible rate types include:
Flexible Rate
Free cancellation until the deadline specified during booking.
Partially Refundable Rate
Cancellation fees apply.
Non-Refundable Rate
No refund after confirmation.
Check-in
Travellers are responsible for:
presenting valid identification;
complying with hotel policies;
paying local tourist taxes where applicable.
SECTION C
FLIGHTS
Airline Responsibility
Flights are operated by the relevant airline.
Airline Conditions of Carriage apply in addition to these Terms.
Schedule Changes
Airlines may modify:
departure times;
aircraft;
routes;
terminals.
Such operational changes remain under the airline's control.
Names
Passenger names must exactly match official travel documents.
Any correction may incur supplier fees.
Missed Flights
The Company shall not be responsible where a Traveller:
arrives late;
fails to check in;
lacks valid documentation.
SECTION D
FESTIVALS & EVENTS
Included Services
Festival packages may include:
Hotel
Festival Pass
VIP Pass
Transfers
Workshops
Guided Activities
Welcome Dinner
Airport Assistance
Only services listed in the Booking Confirmation are included.
Programme Changes
Festival programmes are organised by independent event organisers.
Schedules may change.
Examples:
artists;
instructors;
speakers;
venues;
timetables.
These changes do not automatically entitle the Traveller to compensation.
Weather
Outdoor events may be affected by weather conditions.
Alternative arrangements remain at the organiser's discretion.
Artist Cancellation
The cancellation of an individual:
artist;
DJ;
instructor;
performer;
guest speaker;
shall not automatically constitute cancellation of the festival.
Festival Cancellation
Where the organiser cancels the entire event, the Company shall cooperate with the organiser in determining available remedies.
Refunds shall depend upon:
organiser policies;
supplier recoveries;
applicable law.
SECTION E
EXCURSIONS
Weather
Excursions may be cancelled for safety reasons.
Examples:
strong winds;
high waves;
volcanic activity;
heavy rain;
unsafe sea conditions.
Safety decisions are final.
Minimum Participants
Excursions may require minimum participation.
Alternative dates may be offered.
Physical Fitness
Travellers are responsible for ensuring that they possess the required physical ability.
SECTION F
ADVENTURE EXPERIENCES
Adventure experiences include:
trekking;
volcano hiking;
canyoning;
diving;
kayaking;
mountain biking;
sailing.
Participation is voluntary.
Travellers acknowledge the inherent risks associated with outdoor activities.
Equipment
Participants must correctly use all safety equipment provided.
Failure to follow safety instructions may result in removal from the activity.
SECTION G
PRIVATE TOURS
Private tours are organised exclusively for the Traveller or private group.
Once confirmed:
supplier commitments are often immediate;
custom arrangements may be non-refundable.
Specific cancellation conditions shall be communicated before confirmation.
SECTION H
MONTHLY PAYMENT PLANS
This section is extremely important because you plan to sell graduation festivals and other products through monthly subscriptions.
Instalment Plans
Eligible products may be purchased through monthly instalments.
The Booking Confirmation specifies:
number of payments;
payment dates;
total price;
deposit, if applicable.
Missed Instalments
Failure to pay an instalment may result in:
reminder notices;
suspension of the booking;
cancellation of the reservation;
application of cancellation charges.
Voluntary Cancellation
Cancellation after several instalments have been paid does not automatically entitle the Traveller to reimbursement of all instalments.
Applicable cancellation charges shall be deducted before calculating any refund.
Default
Where the Traveller repeatedly fails to honour the agreed payment schedule, the Company reserves the right to terminate the payment plan and cancel the booking.
SECTION I
GIFT CARDS
Gift Cards may be redeemed against eligible travel products.
Unless otherwise stated:
they are non-refundable;
they are not redeemable for cash;
they expire on the date shown on the Gift Card.
SECTION J
PROMOTIONAL PRODUCTS
Special promotions may include:
Early Booking Discounts;
Flash Sales;
Black Friday;
Ambassador Programmes;
Referral Campaigns.
Promotional conditions shall be specified at the time of purchase.
Promotional discounts cannot normally be applied retrospectively.
SECTION K
TRAVEL CONSULTANT SERVICES
Where the Traveller purchases an optional premium planning service from One Pelican, the Company may provide:
destination consultation;
itinerary planning;
supplier recommendations;
visa guidance;
travel advice.
Unless expressly agreed, these consultancy services do not constitute legal, immigration, tax or financial advice.
FINAL PROVISIONS
The Product-Specific Booking Conditions form an integral part of the travel contract.
The Company reserves the right to update these Product-Specific Booking Conditions for future bookings.
The version applicable to a booking shall be the version in force at the time the Booking Confirmation is issued.